Best Call Center Software Solution

In this highly competitive world out there, it becomes extremely vital for all organizations to interact and communicate with their customers in a competent manner. In order to fulfill this motto, more and more companies are implementing or employing advanced communications mechanisms to enhance connectivity with their customers in a brilliant way. But is it that easy? Until and unless you don’t hire a professional team that is arrayed with perfect members of technology specialists, you cannot succeed in your aim! It is where the role of Web Infomatrix comes in.  We are a dedicated IT company that endeavors perfect ‘hosted call center solutions’ for all our clients out there. Based on our firm understanding of the nuances of outsourcing, ablaze management and our reliable record, we offer excellent hosted call center solutions to provide the best services that enhance the communication aspect of your company perfectly. So no matter whether you are a fresher, a mid-size company, or a multinational company, we endeavor services to every genre!

Enhance the customer experience across all channels

Customers today use new communication channels and want to communicate with businesses in the same way they interact with one another in everyday life.

As a result, customer connections become more complex, necessitating the need to monitor, track, and respond to these interactions across many channels.

Boost Your Operational Efficiency

Contact center managers have difficult challenges in maintaining high contact center productivity and efficiency while also providing great customer care.

You may access real-time operational and business data, as well as actionable insights, with a contact center solution unified dashboard, so you can make adjustments as they happen.

Modernization of Contact Centers

To stay competitive, firms must break through organizational divisions and eliminate the restrictions of old infrastructure.

You may establish a durable basis for generating ideal customer experiences and taking advantage of better business processes by putting in place the correct contact center infrastructure.

How can our Omnichannel Platform help customers have a better experience?

Customer Experience That Is Unified

• Reduce customer wait times with ACD, IVR, and VQ Pass in your incoming contact center solutions.
• To ensure a greater first-call resolution rate, route consumers to the appropriate agent.
• Increase the rate of call connections with an outbound dialer and save time for agents with smart operations.
• Make your sales proactive with multiple dialers and exponentially increase your business.
• In one system, you can manage voice and all digital channels.

Integrations of Contact Center Systems

• Workforce management systems, CRM software, and other legacy systems should all be integrated.
• Our Call Center Solution includes APIs for custom integrations and interfaces with major out-of-the-box business solutions.
• Using comprehensive integration possibilities, manage omnichannel interactions and allow customers to contact you via their preferred channel.
• Using CTI, you may improve the effectiveness and efficiency of your call routing process. The phone, IVR, and ACD may all be integrated with the business tools and database in a smooth manner.
• Agents may get customer information and handle calls with a warm start thanks to features like toolbar integration, screen pop, and two-way synchronization of information.

Why Do Leading Companies Pick us?

Control and flexibility

 We recognize that your company is unique, as are your requirements. It allows you to design your own business-specific configurations, implement rules, customize dashboards and reports, handle business prompts, and much more.

Dependable and safe

 We have certified public cloud environments across India, APAC, Africa, and the Middle East that are PCI DSS compliant.  us is also ISO 27001 and ISO 27018 certified, in addition to being PCI DSS compliant.

End-to-end internal testing, periodic VAPT certification with an independent IT Security Agency, and adherence to CVSS are all part of our rigorous product development, delivery, certification, and installation process.

Expertise in Customer Relations

We have been helping consumer-facing brands streamline and increase customer engagement across many channels — voice, email, chat, social media, video chat, and messaging – for more than 17 years.

Global Brands rely on us

2,000+ brands in 60+ countries have put their faith in us. BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more are among the brands represented. Furthermore, our regional partners provide local help 24 hours a day, 7 days a week.

Here is a list of Advantages that that are linked with our dedicated Hosted Call Center:

• We implement speedy services that allow you to run your set up in a quick manner.
• Minimal cost range, yet an ace service! What else can you ask for!.
• Our hosted call center services allow our clients to expand their workforce to a broad range of skilled and experienced agents.
• You don’t need to have any technical knowledge to work with us. We will handle everything for you (depending on your choice of packages and services).
• And more!.

We are proud to offer a one-stop solution for all your web-solutions needs with magnificence.

Call Center Software

We are masters in helping our clients improve the way they interact with their customers and improve their brand recognition in the best way possible. We not only provide professional call centers solutions but also work as an advisor to our clients in terms of adding the right technology or solution within their hosted call center.

Here is a list of our services:

• Hosted Predictive Dialer, Hosted Progressive Dialer & Hosted Preview Dialers.
• Predictive, Progressive and Preview Dialers.
• Customer Relationship Management.
• Quality Monitoring.
• Automatic Call Distribution.
• Hosted IP-PBX Telephony Systems.
• Voice Messaging.
• SMS and Text Messaging.
• Interactive Voice Response.
• Call / Voice Recording and Recognition.
• Email Management.
• Web Self-Service & Knowledge-base solutions.
• Web Chat, Web Collaboration & Web Call-Back.

Here is a list of Advantages that that are linked with our dedicated Hosted Call Center:

• We implement speedy services that allow you to run your set up in a quick manner.
• Minimal cost range, yet an ace service! What else can you ask for!.
• Our hosted call center services allow our clients to expand their workforce to a broad range of skilled and experienced agents.
• You don’t need to have any technical knowledge to work with us. We will handle everything for you (depending on your choice of packages and services).
• And more!.